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Book Cover
Author Lloyd, Caroline, 1965- author.

Title Skills in the age of over-qualification : comparing service sector work in Europe / Caroline Lloyd and Jonathan Payne
Edition First edition
Published New York : Oxford University Press, 2016


Description 1 online resource (248 pages) : illustrations
Contents Cover; Skills in the Age of Over-Qualification: Comparing Service Sector Work in Europe; Copyright; Preface; Contents; List of Figures; List of Tables; 1: Skills, Jobs, and Services: A Challenge for Europe in the Age of Over-Qualification; Introduction; Skill, Better Jobs, and Performance; A Cross-National Perspective; Aims and Methods; Structure of the Book; 2: Work and Skills in Contemporary Capitalism; Introduction; The Upskilling Narrative; Interrogating the Skills Narrative; Human Capital Theory; Trends in Skills; Deskilling and Low-Skilled Work in the Service Sector
Knowledge Work and High-Skilled Jobs; Over-Qualification and Under-Utilization of Skill; Skill Utilization and High Performance Working; Skill and Competitive Strategy; What's so Different about the Service Sector?; What is Skill?; A Contested View of Skill; Conclusion; 3: National Institutions, Sectors, and Work Organization: A Theoretical Framework; Introduction; National Institutions; A National System?; Bringing the Sector 'Back In'; Comparing Service Sector Work Organization and Skills; Developing an Analytical Framework; Conclusion
4: Industrial Relations, Skill Formation Systems, and Workplace Development: Continuity and Change in the UK, Norway, and FranceIntroduction; Industrial Relations, Labour Market Regulation, and Welfare; United Kingdom; Norway; France; A Comparative View; Skill Formation Systems; United Kingdom; Norway; France; A Comparative View; Initiatives to Improve Work Organization; UK; Norway; France; A Comparative View; Outcomes; Employment, Unemployment, and Poverty; Skill, Discretion, and Over-Qualification; Conclusion; 5: Professional Work, Autonomy, and Innovation: Vocational Teachers; Introduction
The Changing Context of Initial Vocational Education and Training; England and Wales; Norway; France; Vocational Teacher Education; Vocational Teachers at Work; Discretion and Autonomy in Teaching; Curriculum and Assessment; Pedagogy; Governance and Management Systems; Scope for Teacher-Led Innovation and Improvement; Discussion and Conclusions; 6: Regulating the Middle: Fitness Instructors; Introduction; Intermediate Jobs; Researching the Fitness Industry; Developments in the Fitness Industry; Collective Organization; Fitness Instructor Education and Training; Work Organization
A Narrower Job: The Future?; Job Roles Downwards; Monitoring and Control; Better Jobs?; Skills, Knowledge, and Performance; Conclusions; 7: Raising the Bottom: Café Workers; Introduction; Work Organization and Skill at the Lower End; Researching Café Work; Collective Organization; The Café Workforce; Training of Café Workers; Work Organization, Discretion, and Autonomy; Customization of the Product; Service Delivery; Managing Staff: Control; Where is Work Better?; Pay; Contracts and Working Time; Progression; What Makes a Difference?; Conclusions
Summary We live in an age when the workforce is more educated and qualified than ever before. There is mounting evidence that many workers are over-qualified and their skills and capabilities are not being used effectively at work. This book poses an important question: what can be done to raise the skill content of jobs in an 'Age of Over-qualification'?
Bibliography Includes bibliographical references and index
Subject Underemployment -- Europe
Employees -- Education -- Europe
Educational attainment -- Europe
BUSINESS & ECONOMICS -- Economics -- General.
Educational attainment.
Employees -- Training of.
Form Electronic book
Author Payne, Jonathan, author.
ISBN 9780191652561