Foreword; preface; about the author; acknowledgements; contents; chapter 1: what is coaching?; chapter 2: the skills and styles of coaching; chapter 3: models of coaching; chapter 4: effective feedback; chapter 5: contracting and goal-setting; chapter 6: listening and questioning skills; chapter 7: generating options and encouraging change; chapter 8: introducing coaching to your environment; bibliography; glossary; itg resources
Summary
Coaching for High Performance is intended to inspire IT managers with practical advice and tips on how to create a coaching environment in their department. Applying coaching skills in the IT workplace will help create a climate of high performance
