Intro -- Contents -- 1 Introduction -- 2 The Five Areas of Emotional Intelligence and the EQ Job Competencies -- 3 Self-Awareness -- Competency 1: Impact on Others -- Competency 2: Emotional and Inner Awareness -- Competency 3: Accurate Assessment of Skills and Abilities -- 4 Self-Control or Self-Management -- Competency 1: Emotional Expression -- Competency 2: Courage or Assertiveness -- Competency 3: Resilience -- Competency 4: Planning the Tone of Conversations -- 5 Empathy -- Competency 1: Respectful Listening -- Competency 2: Feeling the Impact on Others -- Competency 3: Service Orientation -- 6 Social Expertness -- Competency 1: Building Relationships -- Competency 2: Collaboration -- Competency 3: Conflict Resolution -- Competency 4: Organizational Savvy -- 7 Personal Influence: Influencing Self -- Competency 1: Self-Confidence -- Competency 2: Initiative and Accountability -- Competency 3: Goal Orientation -- Competency 4: Optimism -- Competency 5: Flexibility and Adaptability -- 8 Personal Influence: Influencing Others -- Competency 1: Leading Others -- Competency 2: Creating a Positive Work Climate -- Competency 3: Getting Results Through Others -- 9 Mastery of Purpose and Vision -- Competency 1: Understanding One's Purpose and Values -- Competency 2: Taking Actions Toward One's Purpose -- Competency 3: Authenticity -- 10 The EQ Fraud and Other Warning Signs -- All One-Sided: Too Good to Be True -- Other Behavior Trends -- A Word About Instinct -- 11 A Final Word -- Appendix 1. Emotional Intelligence Table of Competencies -- Appendix 2. Questions by Area and Competencies -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- About the Author
Summary
The only book of its kind- co-published with the Society for Human Resource Management
Notes
Description based on publisher supplied metadata and other sources
