| Description |
1 online resource (xix, 215 pages) : illustrations (some color) |
| Series |
Society of Automotive Engineers. Electronic publications |
|
Society of Automotive Engineers.
Electronic publications
|
| Contents |
A note to experienced fleet professionals -- Acknowledgements -- Prologue -- Glossary -- Part I. Introduction -- Part II. It's all about the customer -- Part III. Business plan direction -- Part IV. Best practices -- Part V. Supporting business tools -- Part VI. Integrated directions -- Part VII. Leadership -- Appendix A. Individual performance report card -- Appendix B. Leasing versus purchasing -- Index -- About the author |
| Summary |
Striking new ground, this is a definitive book for fleet leaders seeking to reach their full potential. It reveals critical insights, and dispels common misconceptions that typically limit customer service success. Introducing new directions and requirements, it enables low costs and exceptional service quality, being both the "best" and your customers' "first-choice" service provider, and achieving win-win results beyond all expectations. This book presents the knowledge necessary to thrive in today⁰́₉s competitive business environment |
| Notes |
Includes index |
|
Print version record |
| Subject |
Motor vehicle fleets.
|
|
Motor vehicle fleets -- Management
|
|
fleets.
|
|
BUSINESS & ECONOMICS -- Industries -- Transportation.
|
|
BUSINESS & ECONOMICS -- Management.
|
|
Motor vehicle fleets
|
|
Motor vehicle fleets -- Management
|
| Form |
Electronic book
|
| Author |
Society of Automotive Engineers, publisher.
|
| ISBN |
9780768082203 |
|
076808220X |
|
0768082226 |
|
9780768082210 |
|
0768082218 |
|
9780768082227 |
|
