Leveraging lean in outpatient clinics : creating a cost effective, standardized, high quality, patient-focused operation / Charles Protzman, Joyce Kerpchar, George Mayzell
Front Cover; Contents; Preface: Outpatient Clinic Settings; Acknowledgments; Authors; Chapter 1: Introduction to Lean; Chapter 2: Batching vs. Lean Thinking and Flow; Chapter 3: Lean and Change Management; Chapter 4: Lean Foundation; Chapter 5: Basic Lean Concepts and Tools -- Assessment and Analyze; Chapter 6: Putting It All Together; Chapter 7: Implementing Lean in a Healthcare Environment; Chapter 8: Executives and Lean; Chapter 9: Roles and Responsibilities of Managers and Supervisors; Chapter 10: What It Means to Have a Lean Culture; Chapter 11: Lean in the Outpatient Clinic Setting
Summary
This book is part of a series of titles that are a spin-off of the Shingo Prize-winning book Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. Each book in the series focuses on a specific aspect of healthcare-including emergency departments, medical laboratories, outpatient clinics, ancillary services, and surgical services-that has demonstrated significant process and quality improvements after a Lean implementation. Because ambulatory care settings play a significant role in the healthcare delivery system, it is important to underst
