Title Humble inquiry : the gentle art of asking instead of telling / Edgar H. Schein

Edition First edition Published San Francisco : Berrett-Koehler Publishers, [2013] ©2013

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Description 1 online resource (123 pages) : illustrations Series A BK business book BK business book Contents Introduction : creating positive relationships and effective organizations -- Humble inquiry -- Humble inquiry in practice---case examples -- Differentiating humble inquiry from other kinds of inquiry -- The culture of do and tell -- Status, rank and role boundaries as inhibitors -- Forces inside us as inhibitors -- Developing the attitude of humble inquiry Summary From one of the true giants in organizational development, career development and organizational psychology comes a simple and effective technique for building more positive relationships-particularly between people of different status-that will lead to more honest and open interactions and stronger organizations The Key to Effective Communication. Communication is essential in a healthy organization. But all too often when we interact with people--especially those who report to us--we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it Bibliography Includes bibliographical references (pages 111-112) and index Notes Print version record Subject Interpersonal communication. Interpersonal relations. Organizational behavior. Humility. Communication. Psychology, Industrial. Misinformation. Communication Interpersonal Relations Psychology, Industrial communication (function) communication functions. BUSINESS & ECONOMICS -- Organizational Behavior. Psychology, Industrial Communication Humility Interpersonal communication Interpersonal relations Organizational behavior Genre/Form dissertations. Academic theses Academic theses. Thèses et écrits académiques. Form Electronic book LC no. 2013016855 ISBN 9781609949822 160994982X 9781299807037 1299807038

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