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Book Cover
Author Al-Khouri, Dr Ali M

Title Critical Thoughts From A Government Perspective
Published Oxford : Chartridge Books Oxford, 2013


Description 1 online resource (290 pages)
Contents Cover; Title Page; Copyright; Contents; Foreword by His Highness Sheikh Saif Bin Zayed Al Nahyan; Foreword Professor Konrad Raczkowski; Foreword by Chairman Bingxin Wu; Author's note; Preface; About the author; About the contributing authors; 1 Public value and ROI in the government sector; Introduction; Review of the field; Reflections from the field -- the case of the UAE; Conclusion; References; Acknowledgment; 2 When strategic focus is needed: strategy development at the Emirates Identity Authority; Introduction; The approach; The result; Lessons learnt; Acknowledgment
3 Targeting results: lessons learned from the UAE national ID programIntroduction; The Emirates Identity Authority; Registration: the status quo; The need for an enrolment strategy; The new enrolment strategy; Integration with key organisations; Supporting e-government; Customer service orientation; Management considerations; Conclusion; References; 4 Rethinking enrolment in identity card schemes; Introduction; Literature review: business process re-engineering and NPM; Research methodology; The Emirates Identity Authority; The process re-engineering project
Key results from process re-engineeringLessons learned; Conclusion; References; 5 Improving organisational performance through understanding human motivation; Introduction; Left brain and right brain management; Beliefs and perceptions; Theories and practice; Some further reflections; Conclusion; References; Acknowledgment; 6 Succeeding with transformational initiatives. Practical approaches for managing change programs; Introduction; Transformational projects and the people dimension; The approach towards change management; Some important observations; Conclusion; References; Appendix
Acknowledgment7 Supporting e-government progress in the UAE; Introduction; The case for e-government; The UAE's progress towards e-government in the global context; The role of identity management infrastructure in the delivery of e-government; The ID Card Authority's road map for the future of e-government in the UAE; Conclusion; References; Acknowledgment; 8 Population growth and government modernisation efforts: the case of GCC countries; Introduction; Background to the GCC countries; GCC population; The changing patterns of GCC population demographics; GCC identity
National identity management systemsConclusion; References; Back Cover
Summary Critical Thoughts From A Government Perspective' illustrates a broad picture that is grounded in the realities of day to day issues faced by public sector managers in the Gulf Cooperation Council (GCC) countries
Notes Print version record
Subject Internet in public administration -- Persian Gulf Region
Public administration -- Information resources management -- Persian Gulf Region
Identification cards -- United Arab Emirates
POLITICAL SCIENCE -- Government -- Executive Branch.
POLITICAL SCIENCE -- Public Affairs & Administration.
Identification cards
Internet in public administration
Public administration -- Information resources management
Persian Gulf Region
United Arab Emirates
Form Electronic book
ISBN 9781909287570