Cover; Title Page; Copyright; Contents; Foreword by His Highness Sheikh Saif Bin Zayed Al Nahyan; Foreword Professor Konrad Raczkowski; Foreword by Chairman Bingxin Wu; Author's note; Preface; About the author; About the contributing authors; 1 Public value and ROI in the government sector; Introduction; Review of the field; Reflections from the field -- the case of the UAE; Conclusion; References; Acknowledgment; 2 When strategic focus is needed: strategy development at the Emirates Identity Authority; Introduction; The approach; The result; Lessons learnt; Acknowledgment
3 Targeting results: lessons learned from the UAE national ID programIntroduction; The Emirates Identity Authority; Registration: the status quo; The need for an enrolment strategy; The new enrolment strategy; Integration with key organisations; Supporting e-government; Customer service orientation; Management considerations; Conclusion; References; 4 Rethinking enrolment in identity card schemes; Introduction; Literature review: business process re-engineering and NPM; Research methodology; The Emirates Identity Authority; The process re-engineering project
Key results from process re-engineeringLessons learned; Conclusion; References; 5 Improving organisational performance through understanding human motivation; Introduction; Left brain and right brain management; Beliefs and perceptions; Theories and practice; Some further reflections; Conclusion; References; Acknowledgment; 6 Succeeding with transformational initiatives. Practical approaches for managing change programs; Introduction; Transformational projects and the people dimension; The approach towards change management; Some important observations; Conclusion; References; Appendix
Acknowledgment7 Supporting e-government progress in the UAE; Introduction; The case for e-government; The UAE's progress towards e-government in the global context; The role of identity management infrastructure in the delivery of e-government; The ID Card Authority's road map for the future of e-government in the UAE; Conclusion; References; Acknowledgment; 8 Population growth and government modernisation efforts: the case of GCC countries; Introduction; Background to the GCC countries; GCC population; The changing patterns of GCC population demographics; GCC identity
National identity management systemsConclusion; References; Back Cover
Summary
Critical Thoughts From A Government Perspective' illustrates a broad picture that is grounded in the realities of day to day issues faced by public sector managers in the Gulf Cooperation Council (GCC) countries
