Description |
xiv, 217 pages : illustrations ; 25 cm |
Series |
CASE*Method |
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CASE method.
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Summary |
As a tool for personal skill development or as a training aid, the book serves as an easy to use reference to all aspects of business interviewing |
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Analysts, project managers, systems developers, consultants, and other business professionals can use the creative techniques outlined in this pragmatic guide. Whether developing information systems, performing business process re-engineering, or undertaking other business initiatives, this book is an indispensable guide to successful information gathering. Business Interviewing focuses on the techniques - on how to interview - giving you more time to concentrate on what is actually being said. Unique features of the book include: easy exercises to build skills in active listening, graphic notetaking and creative questioning; thought-provoking examples of important non-verbal communication signals to look out for and use; concise guidelines for all phases - planning, conducting, consolidating - interviews, feedbacks, and workshops with practical checklists; [and a] special chapter on when to apply the techniques to a business system development cycle |
Notes |
"When ordering ... through Oracle Corporation please quote the Part Number A23446"--T.p. verso |
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Computer aided systems engineering"--Cover |
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Includes index |
Subject |
Interviewing -- Computer-assisted instruction.
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|
Interviewing.
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Author |
Longman, Cliff, 1959-
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LC no. |
94042147 |
ISBN |
0201593726 |
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