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Author Knapp, Rob, 1946-

Title The supernova advisor : crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp
Published Hoboken, N.J. : John Wiley & Sons, ©2008


Description 1 online resource (xxxi, 127 pages) : illustrations
Contents The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders
Summary The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lyn
Bibliography Includes bibliographical references and index
Notes Print version record
Subject Investment advisor-client relationships.
Customer relations.
Investment advisors.
Financial services industry -- Management
investment counsels.
BUSINESS & ECONOMICS -- Customer Relations.
Customer relations
Financial services industry -- Management
Investment advisor-client relationships
Investment advisors
Form Electronic book
ISBN 9780470257968