Infosys Technologies Limited, India / Ravi Shankar Mayasandra -- NCS Private Limited, Singapore / Anand Ramchand -- Enterprise Resource Planning (ERP) maintenance and upgrade management and challenges / Celeste Ng See-Pui -- UNI, Singapore / Sathish Sritharan -- Singapore Police Force, One-Stop Public Entertainment Licensing Centre (OSPEC) / Calvin Chan Meng Lai -- The Infocomm Development Authority of Singapore (IDA) / Eric T.K. Lim -- Supreme Court Registry Office of South Korea (SCRO) / Hyun Jeong Kim, Yasmin Merali, and Jimmy Huang -- Inland Revenue Authority of Singapore (IRAS) / Tan Chee Wee
Summary
This book presents a socio-technical view of strategic informationsystems issues such as enterprise systems implementation andmanagement, knowledge management, customer relationship management, and e-government initiatives. It contains eight case studiesdocumenting experiences of utilizing enterprise systems ande-government initiatives in organizations and government agencies fromAsia-Pacific countries such as Australia, India, Singapore, and SouthKorea