| Description |
1 online resource (1 volume) : illustrations |
| Summary |
"With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing."--Descriptive page |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Online resource; title from title page (viewed September 14, 2016) |
| Subject |
Toyota Jidōsha Kabushiki Kaisha -- Management
|
| SUBJECT |
Toyota Jidōsha Kabushiki Kaisha. fast (OCoLC)fst00581314 |
| Subject |
Automobile industry and trade -- Japan -- Management
|
|
Leadership -- Japan
|
|
Lean manufacturing -- Japan
|
|
BUSINESS & ECONOMICS -- Production & Operations Management.
|
|
Automobile industry and trade -- Management.
|
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Leadership.
|
|
Lean manufacturing.
|
|
Management.
|
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Japan.
|
| Form |
Electronic book
|
| Author |
Ross, Karyn, author.
|
| ISBN |
9781259641114 |
|
1259641112 |
|
1259641104 |
|
9781259641107 |
|
