1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements
Bibliography
Includes bibliographical references (pages 69-70) and index
Notes
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL
English
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