1. Introduction to communication: building the framework. -- 2. Challenges to communication: overcoming the barriers. -- 3. Gathering information: learning about the patient. -- 4. Educating patients: teaching patients to help themselves. -- 5. Communicating wellness: what does it take to be healthy. -- 6. Communicating through the grief process: when words are not enough. -- 7. Written communication: it's more than just words. -- 8. Communicating in the workplace: it's more than just patients. -- 9. Communicating to get the job you want done
Summary
This easy-to-read text examines the implications of communicating in the health care setting and provides you with the strategies and techniques you need to communicate more effectively to improve the quality of your patient care. It presents the basic principles of communication and then integrates elements such as case scenarios, questions, or hints and tips to help you apply those principles to real-life situations. With this text, you'll be able to: discover useful, practical tips for improving communication; practice and apply what you've learned with actual case examples; learn how to utilize Internet resources to improve your knowledge and application of communication skills; gain an understanding of the ethical and legal communication between patients and health care workers; expand your critical thinking skills and go beyond the classroom; and put your communication IQ to work
Notes
Includes index
Bibliography
Includes bibliographical references and index
Notes
System requirements for accompanying CD-ROM: Windows 98 or later; Mac OS 10.2 or higher