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Book Cover
Author Phillips, Jack J., 1945-

Title The human resources scorecard : measuring the return on investment / Jack J. Phillips, Ron D. Stone, Patricia Pulliam Phillips
Published Boston, Mass. : Butterworth-Heinemann, ©2001


Description 1 online resource (xviii, 518 pages) : illustrations
Series Improving human performance series
Improving human performance series.
Contents The Need for ROI in Human Resources -- The Business Case for ROI -- Initial Analysis and Planning -- The ROI Process, Step-by-Step -- Collecting Data During HR Program Implementation -- Collecting Data After HR Program Implementation -- Isolating the Effects of an HR Program -- Converting Data to Monetary Value -- Monitoring the Cost of Human Resource Programs -- Calculating the Actual Return on Investment -- Identifying Intangible Measures -- Communicating Results -- Important Issues with ROI Implementation -- Forecasting the ROI -- Implementation Issues -- Case Applications -- Sexual Harassment Prevention (Healthcare Inc.) -- Competency-Based Pay System (National Crushed Stone Company) -- Absenteeism Reduction Program (Metro Transit Authority) -- Stress Management (Midwest Electric Inc.) -- Safety Incentive Program (National Steel) -- Executive Leadership Development (Imperial National Bank) -- Technology-Based Learning (United Petroleum International) -- Appendix: Self-Test: How Results-Oriented Are Your Human Resources Programs?
Summary 'The Human Resources Scorecard: measuring the return on investment' is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line impact that human resource programs have on an organization. The ROI Process provides six additional measures in the form of a scorecard to track and monitor the total impact of the human resource program
Bibliography Includes bibliographical references and index
Notes Print version record
Subject Wages and labor productivity -- Measurement
Labor costs -- Accounting
Human capital -- Cost effectiveness
Manpower planning.
Labor economics.
Rate of return.
POLITICAL SCIENCE -- Labor & Industrial Relations.
Wages and labor productivity -- Measurement.
Labor costs -- Accounting.
Human capital -- Cost effectiveness.
Manpower planning.
Labor economics.
Rate of return.
Salaires et productivité -- Mesure.
Main-d'œuvre -- Coût -- Comptabilité.
Ressources humaines -- Coût-efficacité.
Main-d'œuvre -- Planification.
Économie du travail.
Taux de rendement.
Human capital -- Cost effectiveness
Labor costs -- Accounting
Labor economics
Manpower planning
Rate of return
Form Electronic book
Author Stone, Ron D
Phillips, Patricia Pulliam
ISBN 0585453918