| Description |
1 online resource : illustrations |
| Contents |
Front Cover; Contents; INTRODUCTION; Chapter 1: Understanding the Malcolm Baldrige National Quality Award Criteria; Chapter 2: Preparing an Application for the Baldrige Award; Chapter 3: Key Themes and Relationships Among the Criteria; Chapter 4: Understanding the Baldrige Award Scoring Scale; Chapter 5: Interpreting the Criteria for the Organizational Profile; Chapter 6: Interpreting the Criteria for Leadership (1); Chapter 7: Interpreting the Criteria for Strategic Planning (2); Chapter 8: Interpreting the Criteria for Customer and Market Focus (3) |
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Chapter 9: Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)Chapter 10: Interpreting the Criteria for Workforce Focus (5); Chapter 11: Interpreting the Criteria for operations focus (6); Chapter 12: Interpreting the Criteria for Results (7); Chapter 13: Preparing for a Site Visit; Chapter 14: Using a Baldrige Assessment as a Strategic Planning Tool; Back Cover |
| Summary |
Praise for Previous Editions of this Classic Guide:Our members and applicants rely heavily on Mark Graham Brown's book to help them implement the most current Baldrige Award criteria. This book is a 'must' for anyone who is serious about achieving performance excellence.-Thomas Hinton, President, California Quality AwardsBaldrige Award Winning Quality by Mark Graham Brown provides insight into what the Baldrige examiners are looking for and consider 'best in class.' Additionally, the examples of what other companies are doing are invaluable by providing ideas to consider within your own compan |
| Notes |
Covers the 2013-2014 award criteria |
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"A Productivity Press book." |
| Bibliography |
Includes bibliographical references |
| Notes |
Print version record |
| Subject |
Malcolm Baldrige National Quality Award.
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Total quality management -- Awards -- United States.
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BUSINESS & ECONOMICS / Industrial Management
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BUSINESS & ECONOMICS / Management
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BUSINESS & ECONOMICS / Management Science
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BUSINESS & ECONOMICS / Organizational Behavior
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Malcolm Baldrige National Quality Award
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Total quality management -- Awards
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United States
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| Form |
Electronic book
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| ISBN |
9781439893838 |
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1439893837 |
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