| Description |
xii, 308 pages : illustrations ; 23 cm |
| Contents |
Pt. 1. The Baldrige System. Ch. 1. The Baldrige Do-It-Yourself Kit. Ch. 2. Improving Your Quality System. Ch. 3. An American Quality System -- Pt. 2. The Baldrige Categories. Ch. 4. Leadership. Ch. 5. Information and Analysis. Ch. 6. Strategic Quality Planning. Ch. 7. Human Resource Development and Management. Ch. 8. Management of Process Quality and Quality and Operational Results. Ch. 9. Customer Focus and Satisfaction -- Pt. 3. A Baldrige Self-Assessment. Ch. 10. Do-It-Yourself Quality Assessment. Ch. 11. Using the Assessment to Improve. Ch. 12. Applying to Improve -- Pt. 4. The Baldrige Application Process. Ch. 13. Organizing to Apply. Ch. 14. Creating the Application. Ch. 15. Acting on the Application. Ch. 16. Winning the Baldrige Award. Ch. 17. Baldriging Into the Future -- Appendix A: 1992 Malcolm Baldrige National Quality Award Criteria -- Appendix B: Resources -- Appendix C: After the Win |
| Analysis |
Quality control |
| Notes |
Includes index |
| Subject |
Malcolm Baldrige National Quality Award.
|
|
Total quality management -- United States.
|
| LC no. |
92008636 |
| ISBN |
0471557986 (alk. paper) |
|
