2013

Baldrige aWard winning quality -- 18th edition : how to interpret the baldrige criteria for performance excellence

Brown, Mark Graham, author
Eighteenth edition
Boca Raton, FL : Productivity Press, an imprint of Taylor and Francis, 2013

 

2014

Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence

Brown, Mark Graham.
18th ed
Boca Raton : CRC Press, ©2014

 

1992

The Baldrige quality system : the do-it-yourself way to transform your business

George, Stephen, 1948-

New York : J. Wiley & Sons, [1992]

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2017

Leading the Malcolm Baldrige way : how world-class leaders align their organizations to deliver exceptional results

Kendall, Kay, author

New York : McGraw-Hill, [2017]

 

2004

Leading your healthcare organization to excellence : a guide to using the Baldrige criteria

Spath, Patrice.



 

1994

Managing customer value : creating quality and service that customers can see

Gale, Bradley T.

New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, [1994]

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2006

Organization diagnosis, design, and transformation

Latham, John R., 1960-
Second edition, updated and expanded
Hoboken, N.J. : Wiley, [2006]

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2011

The pocket guide to the Baldrige Award criteria

Brown, Mark Graham, author.
Sixteenth edition


 

2013

The pocket guide to the Baldrige Award Criteria

Brown, Mark Graham, author.
Seventeenth edition
Boca Raton : CRC Press, [2013]

 

2009

The Pocket Guide to the Baldrige Criteria (5-Pack)

Brown, Mark Graham
15th ed