| Description |
1 online resource |
| Contents |
Introduction: Why Errors Matter -- PART I -- Case 1: New England Air (NE) 248 -- Too Scared to Ask -- Case 2: Japan Airlines (JAL) 8054 -- Hope Replaces Action -- Case 3: Birgenair 301 -- Authority and Mental Framing -- Case 4: KLM 4805 -- The Pressure of the Captain's Mood -- Case 5: United Airlines 173 -- Silent Power -- Case 6: Avianca 052 -- Encouragement is not Empowerment -- PART II -- Crew Resource Management -- Transforming the Captain's Position ₆ but Preserving the Hierarchical Structure -- Surprising Side Effects Led to a Breakthrough -- PART III -- Case 7: United Airlines 811 -- Copilot Takes Charge -- Case 8: United Airlines 232 -- Flexible Team Enhancement -- Case 9: Successful Error Detection and Correction -- Copilot Overrules Captain -- Case 10: Czar 52 -- Limits of CRM |
| Summary |
Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities |
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"In most organizations, errors, although common and unavoidable, are rarely thoroughly examined. Peers may be reluctant to talk about the mistakes one of them has made, whereas superiors prefer to discuss the mistakes of their subordinates with them in private. Based on interviews with over 360 managers from a range of sectors about how they deal with error, the authors of this innovative and unique book present a framework of "open error management" and demonstrate its benefits via dramatic case studies from the aviation industry. Including compelling case studies from international aviation companies, the result is an innovative and unique approach to analyzing business strategy"-- Provided by publisher |
| Bibliography |
Includes bibliographical references |
| Notes |
English |
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Print version record |
| Subject |
Airlines -- Management -- Case studies
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Errors.
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Crisis management.
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Aerospace & air transport industries.
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Management & management techniques.
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Business strategy.
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BUSINESS & ECONOMICS -- Business Communication -- General.
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BUSINESS & ECONOMICS -- Decision-Making & Problem Solving.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Industries -- Transportation.
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Transport.
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Airlines -- Management
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Crisis management
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Errors
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Crew Resource Management
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Flugzeugunfall
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Menschliches Versagen
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Transport industries.
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Management & management techniques.
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Business strategy.
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Arbitration, mediation & alternative dispute resolution.
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Transport.
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| Genre/Form |
Case studies
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| Form |
Electronic book
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| LC no. |
2013019076 |
| ISBN |
9781137276186 |
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1137276185 |
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1349446556 |
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9781349446551 |
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