| Description |
xv, 240 pages : illustrations ; 24 cm |
| Series |
Routledge advances in management and business studies ; 21 |
|
Routledge advances in management and business studies ; 21
|
| Contents |
1. Review of business excellence -- 2. Forces of excellence in Kanji's Business Excellence Model -- 3. Understanding and pitfalls of business excellence -- 4. Leadership is prime -- 5. Measuring business excellence -- 6. Kanji's Business Scorecard -- 7. Excellence in business excellence models: a comparison of EFQM and KBEM methodologies -- 8. Kanji's Business Excellence Model for a European organization |
| Summary |
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on publisher supplied metadata and other sources |
| Subject |
Total quality management -- Evaluation.
|
|
Industrial management -- Evaluation.
|
|
Industrial productivity -- Evaluation.
|
|
Organizational effectiveness -- Evaluation.
|
| LC no. |
2001041993 |
| ISBN |
0415258227 alkaline paper |
|
