Book Cover; Title; Copyright; Contents; 1 Review of business excellence; 2 Forces of excellence in Kanji's Business; 3 Understanding and pitfalls of business excellence; 4 Leadership is prime; 5 Measuring business excellence; 6 Kanji's Business Scorecard; 7 Excellence in business excellence models; 8 Kanji's Business Excellence Model for a European Organization; Appendix; References; Index
Summary
This book introduces the principles of Total Quality Management (TQM), and establishes their use in Measuring business excellence in an organizational environment
Bibliography
Includes bibliographical references (pages 228-236) and index
