Healthcare : where do we stand? -- Making healthcare work : understanding root causes -- A patient-centered resource management approach : balancing demand and supply -- Making healthcare work : a comprehensive and integrated solution -- Implementing patient-centered care -- Emphasizing wellness and personal responsibility -- Rethinking and redesigning health insurance -- Viewing healthcare trade-offs positively -- Improving healthcare strategy and management -- Accelerating the use of information technology -- Making drug costs affordable and fair -- Reducing the incidence of malpractice and reforming the legal system -- Rebuilding the provider network -- Final words