Cover; Contents; 1 Introduction; 2 Situational awareness; 3 Decision making; 4 Conflict resolution and team development; 5 Debriefing; 6 Leadership; 7 Learning culture; 8 Teaching human factors in healthcare; Appendix 1; Index
Summary
This work builds on 'Human Factors in Healthcare: Level One' by delving deeper into the challenges of leadership, conflict resolution, and decision making that healthcare professionals currently face. It is written in an easy to understand style and includes a wealth of real-life examples of errors and patient safety issues
