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Title Managing for public service performance : how people and values make a difference / edited by Peter Leisink, Lotte B. Andersen, Gene A. Brewer, Christian B. Jacobsen, Eva Knies, Wouter Vandenabeele
Edition First edition
Published Oxford : Oxford University Press USA - OSO, 2021
©2021

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Description 1 online resource (xxi, 340 pages) : illustrations
Contents Introduction / Peter Leisink, Lotte B. Andersen, Gene A. Brewer, Christian B. Jacobsen, Eva Knies, and Wouter Vandenabeele -- Part I. Key concepts and the public sector context. Stakeholders, Public Value(s), and Public Service Performance Research / Lotte B. Andersen, Gene A. Brewer, and Peter Leisink -- People Management: Integrating Insights from Strategic Human Resource Management and Leadership / Christian B. Jacobsen and Eva Knies -- An Institutional Perspective on Public Services: Managing Publicness, Identities, and Behavior / Nina Van Loon and Wouter Vandenabeele -- Part II. Public Management and Public Service Performance. Public Managers' Contribution to Public Service Performance / Lotte B. Andersen, Christian B. Jacobsen, Ulrich T. Jensen, and Heidi H. Salomonsen -- Managers as Insiders or Outsiders to Public Organizations: Publicness Fit, Leadership, and Organizational Performance / Oliver James, Ayako Nakamura, and Nicolai Petrovsky -- Antecedents of Managers' People Management: Using the AMO Model to Explain Differences in HRM Implementation and Leadership / Eva Knies, Sophie Op de Beeck, and Annie Hondeghem -- How Can Public Managers Use Performance Management for Improvement without Demotivating Employees? / Poul A. Nielsen and Caroline H. Grøn -- Linking HRM Systems with Public Sector Employees' Performance: The Way Forward / Julian S. Gould-Williams and Ahmed M. S. Mostafa -- Managing a Diverse Workforce / Tanachia Ashikali, Sandra Groeneveld, and Adrian Ritz -- Leading Change in a Complex Public Sector Environment / Anne Mette Kjeldsen and Joris Van der Voet -- Part III. Public Management, Job Performance, and Employee Outcomes. Public Sector Employee Well-Being: Examining Its Determinants Using the JD-R and P-E Fit Models / Bram Steijn and David Giauque -- Value Conflicts in Public Organizations: Implications and Remedies / Ulrich T. Jensen, Carina Schott, and Trui Steen -- Public Service Motivation and Individual Job Performance / Adrian Ritz, Wouter Vandenabeele, and Dominik Vogel -- Managing Employees' Employability: Employer and Employee Perspectives / Jasmijn Van Harten and Brenda Vermeeren -- Conclusion: Directions for Future Research and Practice / Peter Leisink, Lotte B. Andersen, Gene A. Brewer, Christian B. Jacobsen, Eva Knies, and Wouter Vandenabeele
Summary Through a comparative overview of public administration performance in twenty-eight EU member states, this book takes a critical, multidisciplinary approach to address how management can make a meaningful contribution to the performance of public services
Bibliography Includes bibliographical references and indexes
Notes Description based upon print version of record
Subject Local government -- Personnel management
Local officials and employees -- Supervision of
Public administration -- European Union countries -- Management
Public administration -- Evaluation
County services -- European Union countries -- Management
Government productivity -- European Union countries
Government productivity
County services -- Management
Public administration -- Evaluation
Public administration -- Management
Local government -- Personnel management
European Union countries
Form Electronic book
Author Leisink, Peter, 1952- editor.
Bøgh Andersen, Lotte, 1973- editor.
Brewer, Gene A., editor.
Jacobsen, Christian Bøtcher, editor.
Knies, Eva, editor.
Vandenabeele, Wouter, editor.
ISBN 9780192645586
0192645587
9780191914683
0191914681
9780192645593
0192645595