Title Emotional and interpersonal dimensions of health services : enriching the art of care with the science of care / edited by Laurette Dubé, Guylaine Ferland, D.S. Moskowitz

Published Montreal, Que. : Published for the McGill Initiative for the Integrative Management of Health in collaboration with Institut universitaire de gériatrie de Montréal by McGill-Queen's University Press, 2003

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Description 1 online resource (200 pages) : illustrations Contents Introduction -- -- Integrating the art and science of care into the everyday delivery of health services : challenges for research and practice / Laurette Dubé, Guylaine Ferland, and D.S. Moskowitz -- -- Part One. The Art of Care, Organizational Constraints, and Patient and Provider Outcomes -- -- Measuring the quality of the primary care relationship / Dana Gelb Safran -- The emotional and interpersonal dimensions of health care and their impact on organizational and clinical outcomes : building an integrative, action-oriented research agenda / Carole A. Estabrooks -- Measuring and monitoring patient outcomes / Diane M. Irvine Doran -- -- Part Two. The Science of Care : Focus on Emotional Processes -- -- Behind every great caregiver : the emotional labour in health care / Arlie Russell Hochschild -- Patient emotions in a clinical context : coping with anxiety and depression and other negative emotions / Gilbert Pinard -- Patient emotions and the "engineering" of provider responses for more effective care / Laurette Dubé -- -- Part Three. The Science of Care : Focus on Interpersonal Processes -- -- Interpersonal process in the patient-physician relationship / Debra L. Roter -- Patient-practitioner communication in conventional and complementary medicine contexts / Heather Boon -- An interpersonal social support approach to understanding the patient-practitioner relationship / Krista K. Trobst -- -- Part Four. Challenges in Integrating the Art and Science of Care into Health Research and Practice -- -- Dynamic conceptions of dimensions in the interpersonal domain / D.S. Moskowitz -- Methodological challenges to capturing dynamical aspects of health care acquisition / Lawrence R. Levy, Richard W.J. Neufeld, and Weiguang Yao -- Outcomes in health care : motivation, measures, and drivers at the population level / Terrence Montague Summary Annotation Experts from medicine, nursing, psychology, sociology, and management present concepts, methods, and findings relevant to improving models, practices, and strategies for providing health care Analysis Emotional dimensions Interpersonal dimensions Notes Papers originally presented at a conference held at the Faculty of Management, McGill University, May 18-19, 2000 Bibliography Includes bibliographical references (pages 163-186) and index Notes Print version record Subject Medical personnel and patient. Social medicine. Patients -- Psychology Medical care. Sick -- Psychology. Delivery of Health Care Professional-Patient Relations Social Medicine Sick Role Patient Care MEDICAL -- Physician & Patient. Sick -- Psychology Medical care Medical personnel and patient Patients -- Psychology Social medicine Genre/Form Electronic books proceedings (reports) Conference papers and proceedings Conference papers and proceedings. Actes de congrès. Form Electronic book Author Ferland, Guylaine, 1957- Moskowitz, Debbie S. Dubé, Laurette. Institut universitaire de gériatrie de Montréal. McGill Initiative for the Integrative Management of Health. ISBN 9780773571181 0773571183

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