| Description |
1 online resource (319 pages) |
| Series |
Routledge Revivals Ser |
|
Routledge Revivals Ser
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| Contents |
<P><STRONG>Part 1. Concepts.</STRONG> 1. Quality Development -- Part of a Changing Culture of Care in Personal Social Services. <I>Adalbert Evers.</I> 2. Business and Professional Approaches to Quality Improvement: A Comparison of their Suitability for the Personal Social Services. <I>Christopher Pollitt.</I> 3. Quality Management in Finland -- Problems and Possibilities. <I>Mikko Mäntysaari.</I> 4. Quality in Personal Social Services: The Developing Role of User Involvement in the UK. <I>Peter Beresford, Suzy Croft, Clare Evans, Tessa Harding.</I> <B>Part 2. Methods.</B> 5. Professionals and Quality Initiatives in Health and Social Services. <I>Marketta Rajavaara.</I> 6. Measuring Quality in Personal Social Services? <I>Monica Dowling.</I> 7. Towards a New Client Orientation through Continuous Improvement. <I>Maria Oppen.</I> 8. Combining Client Interests with Professionalism in the Organization. <I>Gabriëlle Verbeek.</I> 9. Quality Management and Quality Assurance in Residential and Nursing Home Care in Britain and Germany. <I>Barbara Klein.</I> 10. User-Centred Performance Indicators for Inspection of Community Care in Scotland: Developing a Framework. <I>Rosemary Bland.</I> <B>Part 3. Cases and Comments.<I> </B></I>11. Quality Assured or Quality Compromised?<B> </B>Developing Domiciliary Care Markets in Britain. <I>Brian Hardy / Gerald Wistow.</I> 12. Rationality and Management in Public Care Services. <I>Sturle Næss / Kari Wærness.</I> 13. Quality by Users' Influence and Involvement in Denmark -- The Logical Development of Social Services. <I>Steen Bengtsson.</I> 14. The City of Stockholm's Awards for Good Quality. <I>Jonas Bjelfvenstam.</I> 15. Quality in Home Care and Nursing? <I>Karen Christensen.</I> 16. Promoting Quality of Life for Oldern People in Institutions. <I>Carla Costanzi.</I> 17. Some National and Local Quality Strategies in Finland. <I>Riitta Haverinen.</I> 18. Quality of Care on Whose Terms? <I>Marja A. Pijl.</I> 19. Quality Measurements and Some Unintended Consequences: Can Quasi-Quality Be a Consequence of Quality Standards? <I>Britt Slagsvold.</P></I> |
| Bibliography |
Includes bibliographical references |
| Notes |
Print version record |
| Subject |
Social work administration -- Standards
|
|
Quality assurance.
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Quality control.
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quality control.
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Quality assurance
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Quality control
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| Form |
Electronic book
|
| Author |
Haverinen, Riitta
|
|
Leichsenring, Kai
|
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Wistow, Gerald
|
| ISBN |
9780429787416 |
|
0429787413 |
|
9780429787409 |
|
0429787405 |
|
9780429787393 |
|
0429787391 |
|
9780429435249 |
|
042943524X |
|
