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Book Cover
E-book
Author Klubeck, Martin, author.

Title Success metrics : a multidimensional framework for measuring organizational success / Martin Klubeck
Published [New York] : Springer Science and Business Media : Apress, [2017]
©2017

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Description 1 online resource (xxii, 223 pages)
Contents About the Author; Acknowledgments; Introduction; Preface; Chapter 1: What Is Success?; Where to Begin?; Start at the Beginning; Start at the End; Types of Success; Success Is More than Winning; Success is More than Being the Best at Something; Success is More than Being Happy; All of These Things May Be Indicators of Success, but They Are Not Predictive; Defining Success Through Achievement; By Goal Attainment; By Progress to a Plan; Three Ways to Look at Success; Success at the Individual Level; Success at the Group/Team Level; Success at the Organizational Level; What Success Is
Chapter 6: The Fulfillment of Your PurposePurpose; What Is Your Personal Calling?; What Is Your Organization's Mission?; The Wellness Center as an Example; Usage; Expenses; Savings; Special Programs; Customer Satisfaction; The Biggest Mistake; Effectiveness; Efficiency; Start at the End; First; Foremost; Summary; Chapter 7: What to Measure: Progress to Your Vision; What a Vision Does; Galvanizes; Focuses; Provides Direction; Gives Hope; Incites Passion; How Do I Know Whether My Goal Is a Vision?; It Incites Passion in the Sharing; It Attracts Naysayers and Enemies; It Scares People
It Cannot Be Achieved AloneIt Is Likely to Outlive the Visionary; It Will Change the World for the Better; Do You Need to Have a Vision?; What Is Your Vision?; Summary; Chapter 8: What Not to Measure; Don't Measure Performance and Call It Success; Don't Measure Things That Aren't Included in Your Purpose and Vision; What About the Normal Indicators of Success? Are They Invalid?; Wealth; Having Wealth Does Not Mean Success; Accumulating Wealth Does Not Mean Success; Fame; Status; Power; Positional Power; Personal Power; Health; Happiness; Contentment; Summary; Chapter 9: Success Stories
Why We Should Not Have a Formal StatementMeasuring Success; How to Get'Er Done; Identify Your Purpose; Determine How to Measure Whether You're Fulfilling That Purpose; Google; Amazon; Chipotle; Trader Joe's; Summary; Chapter 10: Why Should You Share Your Success Metrics?; Outline Placeholder; Strategic Planning: Alignment and Comprehensiveness; Strategic Plans Have to Include Long-Range Goals; Strategic Plans Have to Have Aligned Goals; A Strategic Plan Is Comprehensive; Bi-Directional Strategic Planning; Bottom Up; Top Down; Measures of Success in Your Strategic Plan; Summary
Summary Chapter 2: Why You Should Measure Success Before Performance; The Answer Key; Leadership Wants an Easy Answer, and Organizational Health is a Valid Place to Start; Root Questions Are Best; Summary; Chapter 3: Know Yourself; A Mission Statement; Yesterday; Today; From Scratch; Show Me the Money!; Summary; Chapter 4: The How Matters; Core Values; Faith; The Future Is Now; Summary; Chapter 5: "Why?" Is a Great Place to Start; Nonprofits; Individual Success; Group/Team Viewpoint; Department/Division Success; Leadership's View of Success; The Corporate Viewpoint; Summary
Notes Includes index
Print version record
Subject Success in business.
Success in business -- Statistical methods
Organizational theory & behaviour.
Business ethics & social responsibility.
Public relations.
Business strategy.
BUSINESS & ECONOMICS -- Management.
BUSINESS & ECONOMICS -- Reference.
BUSINESS & ECONOMICS -- Skills.
Success in business
Form Electronic book
ISBN 9781484225868
1484225864