Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Reviewing the European excellence model from a management control view; Quality management and business excellence, customers and stakeholders; When the pursuit of quality risks innovation; Quality, service-dominant logic and many-to-many marketing; What does ethical behaviour mean in management activities?; Are you viewing, mapping or managing your processes?
Summary
The papers in this e-book have been selected from the 10th International QMOD (Quality Management and Organisational Development) conference