Title Fundamentals of total quality management : process analysis and improvement / Jens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji

Published London ; New York : Taylor & Francis, ©2002

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Description 1 online resource (344 pages) : illustrations Contents pt. 1. Fundamentals of total quality management -- pt. 2. Methods of total quality management -- pt. 3. Process management and improvement Summary Providing a solid framework for understanding the basic concepts of Total Quality Management (TQM), this text comprises three interlinked modules: fundamentals of TQM, methods of TQM and process management and improvement Bibliography Includes bibliographical references and index Notes Print version record Subject Total quality management. Total Quality Management BUSINESS & ECONOMICS -- Quality Control. BUSINESS & ECONOMICS -- Total Quality Management. Total quality management Form Electronic book Author Kristensen, Kai. Kanji, Gopal K. ISBN 9780203930021 0203930029

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