Cover; Contents; List of Figures; List of Tables; Acknowledgements; About the Author; Introduction: Why Managing Quality is Essential in Project Management; 1 Fundamentals of Project Management; 2 The Definition and Dimensions of Project Quality; 3 The Application of the Guidelines of Project Quality in Bodies of Knowledge; 4 Project Success Criteria and Success Factors; 5 Project Excellence and Maturity Models; 6 Operational Excellence Concepts in Major Projects; 7 How Project Quality and Project Excellence are Practised: An Empirical Study; 8 Heathrow Terminal 5: Case Study
9 Channel Tunnel Rail Link High Speed 1 Project (HS1) Case Study10 Implementation: How to Make Project Quality and Project Excellence Happen; Appendix 1 Online Questionnaire; Appendix 2 Guidelines for APEX (Assessing Project Excellence); Appendix 3 An Example of a Quality Management Plan; Glossary; References; Index
Summary
Managing Quality in Projects shines the spotlight on an aspect of project management that can often be overshadowed by the pressure to deliver on time and on budget. Ron Basu?s investigation focuses initially on defining the dimensions of quality in project management and identifying sources of measurement for project excellence. He expands to discuss which tools can be used in the quest for project excellence; and the factors and processes critical to project success and maturity. The text also explores how the successes of supply chain management, Lean Thinking and Six Sigma may be gainfully
