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Author Hoffman, Alan N. (Alan Nathan), 1954- author.

Title T-Mobile "the un-carrier" : good strategy despite ethical concerns / Alan N. Hoffman, Natalia Gold
Published London : Rotterdam School of Management, Erasmus University, 2016


Description 1 online resource
Series SAGE Business Cases
SAGE Business Cases
Summary T-Mobile competes in the red sea of telecom market. As a low-cost price leader, T-Mobile invested heavily in the customer experience and service that paid off: It is ranked number one in customer satisfaction and how consumers valued the company. While T-Mobile chalked up success after success, cases filed against the company pointed to illegal labor practices promulgated at the corporate level that were viewed as systemic practices in the company as a whole. Complaints filed against T-Mobile included preventing employees from organizing in collective bargaining units, firing employees who reported concerns about T-Mobile's practices of over-billing consumers, and discriminating against women. T-Mobile seemed to have a dual personality regarding employee engagement. The company intimidated employees who expressed labor concerns or attempted to unionize, while at the same time encouraging employees, vendors and suppliers to act with integrity and report observed instances of misconduct or ethical noncompliance. One thing was clear, however: in order to remain competitive, T-Mobile would have to improve competencies in labor and employee relations
Notes Originally Published In : Hoffman, A. N., & Gold, N. (2016). T-Mobile "The Un-Carrier": Good Strategy Despite Ethical Concerns. Rotterdam, Netherlands: Rotterdam School of Management, Erasmus University
Description based on XML content
Subject Unfair labor practices -- Case studies
Corporations -- Corrupt practices -- Case studies
Corporations -- Corrupt practices.
Unfair labor practices.
Genre/Form Case studies.
Form Electronic book
Author Gold, Natalia, author
ISBN 9781529760200