Cover -- Halftitle -- Title -- Copyright -- Dedication -- Description -- Contents -- Testimonials -- Talent Is the #1 Issue Facing Hotel CEOs -- Preface -- Foreword -- Acknowledgments -- Chapter 1: Introduction: Global Talent Disruption -- Chapter 2: The Brutal Facts: Rebuilding the Service Profit Chain -- Chapter 3: Asset Right: Building Human Capital in an Era of High Finance -- Chapter 4: Talent Valuation: Bringing Moneyball to Hospitality -- Chapter 5: People First: Establishing a Culture of Ownership -- Chapter 6: A New Talent Engine: Leveraging AI to Scale Human Capital
Chapter 7: Cross-Cultural Advantage: Rescuing Globalization -- Chapter 8: Final Thoughts: Hospitality's Great Reset -- Appendix I -- Appendix II -- Appendix III -- Appendix IV -- Notes -- References -- About the Author -- Index -- Adpage -- Backcover
Summary
This book proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages, and technological and geopolitical shifts. It offers a framework for diagnosing the root causes of talent disruption. Talent Disruption provides a detailed roadmap and tools for building a talent engine powered by AI, big data, and analytics. The results are a growing talent pipeline, greater productivity, and higher profit margins
