Introduction : the importance of interpersonal skills -- Interpersonal communication : a skill-based model -- Nonverbal communication -- Rewarding and reinforcing -- Questioning -- Reflecting -- Listening -- Explaining -- Self-disclosure -- Set induction and closure -- Assertiveness -- Influence and persuasion -- Negotiating -- Groups and group interaction -- Concluding comments
Summary
Previous editions (Social Skills in Interpersonal Communication) have established this work as the standard textbook on communication. Directly relevant to a multiplicity of research areas and professions, this thoroughly revised and updated edition
Notes
3rd ed. published under the title: Social skills in interpersonal communication
Bibliography
Includes bibliographical references (pages 443-507) and indexes
