Book Cover
Author Knapp, Donna.

Title A guide to help desk concepts / Donna Knapp
Published Cambridge, Mass ; London : Course Technology, [1999]


Location Call no. Vol. Availability
 W'PONDS  004.0688 Kna/Gth  AVAILABLE
Description xvi, 256 pages : illustrations, portraits ; 24 cm
Bibliography Includes bibliographical references and index
Subject Computer service industry.
Computer technical support.
Management information systems.
LC no. 00001461
ISBN 0760071500