Book Cover
Author McBride, Dione.

Title A guide to help desk technology, tools & techniques / Dione McBride
Published Cambridge, Mass. ; United Kingdom : Course Technology, [2000]


Location Call no. Vol. Availability
 W'PONDS  004.068 Mcb/Gth  AVAILABLE
Description xviii, 358 pages ; 24 cm + 1 computer laser optical disc
Contents Put on closed reserve by Stephen Hastings
Summary "With A Guide to Help Desk Technology, Tools & Techniques, you'll take an in-depth look at the processes and technologies available for customer service and support staff in a technical or non-technical environment." "From call management and problem resolution software to self-help tools and service technology trends, this book explores the processes in which to deliver the best possible customer support. Also included are additional tips and techniques to help you utilize these dynamic tools most effectively."--BOOK JACKET
Notes Includes index
Subject Computer industry -- Customer services.
Computer technical support.
Management information systems.
ISBN 0760071519