| Description |
xviii, 358 pages ; 24 cm + 1 computer laser optical disc |
| Contents |
Put on closed reserve by Stephen Hastings |
| Summary |
"With A Guide to Help Desk Technology, Tools & Techniques, you'll take an in-depth look at the processes and technologies available for customer service and support staff in a technical or non-technical environment." "From call management and problem resolution software to self-help tools and service technology trends, this book explores the processes in which to deliver the best possible customer support. Also included are additional tips and techniques to help you utilize these dynamic tools most effectively."--BOOK JACKET |
| Notes |
Includes index |
| Subject |
Computer industry -- Customer services.
|
|
Computer technical support.
|
|
Management information systems.
|
| ISBN |
0760071519 |
|
