1. Introduction -- 2. The Future of News: The Consumer Wakes -- 3. The Opportunity: The Medium or the Message? -- 4. Why Today's Journalism is Vulnerable -- 5. How New Technologies are Changing the News -- 6. What Customers Really Want from the New News -- 7. What the Public Misses: Success Stories -- 8. The Public Journalism Effort -- 9. Conclusions: The New Marketplace for News