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Author
Robinson, Marcia, 1964-
Title
Offshore outsourcing : business models, ROI and best practices / Marcia Robinson [and] Ravi Kalakota
Published
Alpharetta, GA : Mivar Press, [2004]
©2004
Copies
Location
Call no.
Vol.
Availability
W'PONDS
004.0684 Rob/Osb
AVAILABLE
Description
vi, 312 pages : illustrations ; 24 cm
Contents
Machine derived contents note: Part I: Why Offshore Outsourcing? -- 1. Offshore Outsourcing: The Next Wave 1 -- 2. Offshore Outsourcing Business Models 23 -- 3. The Business Process Offshoring Landscape 49 -- -- Part II: Offshore Outsourcing Best Practices -- 4. Information Technology Offshore Outsourcing 73 -- 5. Customer Care Offshore Outsourcing 101 -- 6. Finance and Accounting Offshore Outsourcing 129 -- 7. Human Resources Offshore Outsourcing 161 -- 8. Transaction Processing Offshore Outsourcing 187 -- -- Part III Offshoring Strategy Creation and Execution -- 9. Creating Your Offshore Strategy 211 -- 10. The Vendor Decision 241 -- 11. The Location Decision 271 -- 12. Final Thoughts on Offshore Outsourcing 297 -- -- Endnotes 301 -- Index 308
Bibliography
Includes bibliographical references and index
Subject
Electronic data processing departments -- Contracting out.
Contracting out.
Offshore assembly industry.
Reengineering (Management)
Management.
Author
Kalakota, Ravi.
LC no.
2003116223
ISBN
0974827002
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