Title Offshore outsourcing : business models, ROI and best practices / Marcia Robinson [and] Ravi Kalakota

Published Alpharetta, GA : Mivar Press, [2004] ©2004

Copies

Location	Call no.	Vol.	Availability
W'PONDS	004.0684 Rob/Osb		AVAILABLE

Description vi, 312 pages : illustrations ; 24 cm Contents Machine derived contents note: Part I: Why Offshore Outsourcing? -- 1. Offshore Outsourcing: The Next Wave 1 -- 2. Offshore Outsourcing Business Models 23 -- 3. The Business Process Offshoring Landscape 49 -- -- Part II: Offshore Outsourcing Best Practices -- 4. Information Technology Offshore Outsourcing 73 -- 5. Customer Care Offshore Outsourcing 101 -- 6. Finance and Accounting Offshore Outsourcing 129 -- 7. Human Resources Offshore Outsourcing 161 -- 8. Transaction Processing Offshore Outsourcing 187 -- -- Part III Offshoring Strategy Creation and Execution -- 9. Creating Your Offshore Strategy 211 -- 10. The Vendor Decision 241 -- 11. The Location Decision 271 -- 12. Final Thoughts on Offshore Outsourcing 297 -- -- Endnotes 301 -- Index 308 Bibliography Includes bibliographical references and index Subject Electronic data processing departments -- Contracting out. Contracting out. Offshore assembly industry. Reengineering (Management) Management. Author Kalakota, Ravi. LC no. 2003116223 ISBN 0974827002

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