Limit search to available items
Book Cover
Author Stone, Douglas, 1958-

Title Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen
Edition Tenth anniversary edition, [Second edition]
Published New York : Penguin Books, [2010]


Location Call no. Vol. Availability
 MELB  158.2 Sto/Dch 2010  AVAILABLE
 MELB  158.2 Sto/Dch 2010  DUE 11-10-22
Description xxxiii, 315 pages : illustrations ; 20 cm
Contents Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations
Notes "With a foreword by Roger Fisher"--Cover
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover
First published in the U.S.A. by Viking Penguin, 1999
Subject Interpersonal communication.
Interpersonal communication -- Case studies.
Genre/Form Case studies.
Author Heen, Sheila.
Patton, Bruce.
ISBN 9780143118442 (paperback)
0143118447 (paperback)