| Description |
xxxiii, 315 pages : illustrations ; 20 cm |
| Contents |
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations |
| Notes |
"With a foreword by Roger Fisher"--Cover |
|
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover |
|
First published in the U.S.A. by Viking Penguin, 1999 |
| Subject |
Interpersonal communication.
|
|
Interpersonal communication -- Case studies.
|
| Genre/Form |
Case studies.
|
| Author |
Heen, Sheila.
|
|
Patton, Bruce.
|
| ISBN |
9780143118442 (paperback) |
|
0143118447 (paperback) |
|
