Title Service level agreements : winning a competitive edge for support & supply services / Andrew Hiles

Published Brookfield, Conn. : Rothstein Associates, ©2000

Online access available from: EBSCO eBook Academic Collection    View Resource Record

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Description 1 online resource Series Rothstein catalog on disaster recovery Rothstein catalog on disaster recovery. Notes "Originally published 1993 ... completely revised and updated." Title from title screen Bibliography Includes bibliographical references Notes English Subject Service industries -- Quality control. Service-level agreements. Total quality management. Service industries -- Quality control. Service-level agreements. Total quality management. Form Electronic book ISBN 0964164841 1931332983 9780964164840 9781931332989

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