Book Cover
E-book
Author Hiles, Andrew.

Title Service level agreements : winning a competitive edge for support & supply services / Andrew Hiles
Published Brookfield, Conn. : Rothstein Associates, ©2000
Online access available from:
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Description 1 online resource
Series Rothstein catalog on disaster recovery
Rothstein catalog on disaster recovery.
Notes "Originally published 1993 ... completely revised and updated."
Title from title screen
Bibliography Includes bibliographical references
Notes English
Subject Service industries -- Quality control.
Service-level agreements.
Total quality management.
Service industries -- Quality control.
Service-level agreements.
Total quality management.
Form Electronic book
ISBN 0964164841
1931332983
9780964164840
9781931332989