Book Cover
Book
Author Van Leeuwen, Monique M., 1966-

Title MCS : guide to measuring customer satisfation : a guidebook for facility managers / [author, Monique M. van Leeuwen]
Published Calgary : FMDC Facility Management, [2004]
©2004

Copies

Location Call no. Vol. Availability
 MELB  658.2 Van/Mcs  AVAILABLE
Description 298 pages : illustrations ; 24 cm + 1 CD-ROM
4 3/4 in
Notes "Facility Management Publications" --Cover
Accompanied by 1 CD-ROM, available in either an IBM or Macintosh version
Subject Facility management.
Customer relations.
Author Facility Management Development Company.
ISBN 0968592341
9780968592342
Other Titles Measuring customer satisfaction
Guide to measuring customer satisfaction : a guidebook for facility managers
Measuring customer satisfaction in facility management