Book Cover
Author Van Leeuwen, Monique M., 1966-

Title MCS : guide to measuring customer satisfation : a guidebook for facility managers / [author, Monique M. van Leeuwen]
Published Calgary : FMDC Facility Management, [2004]


Location Call no. Vol. Availability
 MELB  658.2 Van/Mcs  AVAILABLE
Description 298 pages : illustrations ; 24 cm + 1 CD-ROM
4 3/4 in
Notes "Facility Management Publications" --Cover
Accompanied by 1 CD-ROM, available in either an IBM or Macintosh version
Subject Facility management.
Customer relations.
Author Facility Management Development Company.
ISBN 0968592341
Other Titles Measuring customer satisfaction
Guide to measuring customer satisfaction : a guidebook for facility managers
Measuring customer satisfaction in facility management