Title MCS : guide to measuring customer satisfation : a guidebook for facility managers / [author, Monique M. van Leeuwen]

Published Calgary : FMDC Facility Management, [2004] ©2004

Copies

Location	Call no.	Vol.	Availability
MELB	658.2 Van/Mcs		AVAILABLE

Description 298 pages : illustrations ; 24 cm + 1 CD-ROM 4 3/4 in Notes "Facility Management Publications" --Cover Accompanied by 1 CD-ROM, available in either an IBM or Macintosh version Subject Facility management. Customer relations. Author Facility Management Development Company. ISBN 0968592341 9780968592342

Other Titles Measuring customer satisfaction Guide to measuring customer satisfaction : a guidebook for facility managers Measuring customer satisfaction in facility management

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