Book Cover
Book
Author Deetz, Stanley.

Title Transforming communication, transforming business : building responsive and responsible workplaces / Stanley Deetz
Published Cresskill, N.J. : Hampton Press, [1995]
©1995

Copies

Location Call no. Vol. Availability
 MELB  658.45 Dee/Tct  AVAILABLE
Description xviii, 205 pages ; 24 cm
Series The organizational experience in modern society
Organizational experience in modern society.
Contents 1. Embracing the Future -- 2. What Went Wrong? -- 3. Corporations and Public Decision Making -- 4. A Multiple Stakeholder Model of Representation -- 5. Diversity and the New Negotiative Context -- 6. Communication in the Age of Negotiation -- 7. Dialogic Communication and Political Practice -- 8. Autonomy, Control, and Consent in the "Greedy Corporation" -- 9. Consent and the Politics of Representation -- 10. Consent in a Knowledge-Intensive Company -- 11. Starting the Dialogue -- 12. Stakeholder Representation and Building the Better Mousetrap: The Saturn Case
Summary Despite Recent Positive Reforms, Professor Deetz demonstrates that continuing political and economic changes necessitate a more radical rethinking of the practices of management and decision making in major corporations. Increasingly corporations are becoming understood as complex public/political sites of decision making. This includes both a rise in concern with diversity of the work force and a perceived right of competitive groups to participate in decision making. These concerns converge in the development of new stakeholder models of corporate decision making. Stakeholder models challenge the more typical views of organizations by demonstrating multiple forms of ownership and advantages accruing from the inclusion of a wider group of interests and goals in decision making. To fully realize the potential in this new situation, however, richer conceptions of communication, management, negotiation, and social decision making are necessary. Transforming Communication, Transforming Business considers current economic and social problems in the U.S. (and common to most economically advanced societies), develops a stakeholder model of corporate decision making which could help address these problems, explores growing diversity and the need for attention to everyday negotiation processes, reviews control systems within corporations that hamper stakeholder representation and organizational learning, and explores new conceptions of interaction that are likely to improve collaborative, creative decision making within corporations. Professor Deetz's own research on knowledge-intensive work as well as innovations in decision making at Saturn Corporation are used as case examples
Bibliography Includes bibliographical references (pages 185-198) and indexes
Subject Group decision making -- United States.
Communication in management -- United States.
Management -- Employee participation -- United States.
Organizational change -- United States.
Social responsibility of business -- United States.
LC no. 94044000
ISBN 1572730374
1572730366