The impact of license agreements on access to information : a challenge for academic libraries / Stacey L. Bowers -- Users' information needs in academic libraries of the 21st century : assessment of the Libqual+TM tools in improving service quality standards / Maria Anna Jankowska -- Bibliographic management software and Z39.50 connection in Thai academic libraries / Aurathai Waressa-ard -- Fair use in the twenty-first century : a librarian's perpective / Angela Weiler -- Increasing information retrieval through subject access improvements / Susan E. Russell and Jie Huang -- An overview of LIS open access literature / Ángel Borrego, Candela Ollé and Marta Somoza
