The origins of performance measurement -- The lexicon of performance -- The aims of performance measurement -- The ideal of performance measurement -- Defining performance -- Comparing approaches to performance measurement -- Choosing measures/indicators -- Linking performance measurement to planning -- Integrating budgeting and performance measurement -- Performance measurement and evaluation -- Telling the 'performance story' -- The utilisation problem -- Complications -- The disappointing record of Performance Measurement/Management (PMM) -- The obstacles to PMM -- Accountability versus performance? -- The future of PMM
Summary
"This monograph identifies the ways that 'politics' enters into the creation of performance measurement systems, the selection of the official and unofficial aims of such systems, the selection of performance criteria and measures, the interpretation of findings, the responses to such findings and the implications of performance reporting for the accountability of both politicians and public servants. Along the way, both the conditions favouring and the obstacles to successful performance measurement will be highlighted."--Publisher's description
