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Book Cover
Author Hurst, Keith

Title Patient Satisfaction Structures, Processes and Outcomes
Published Bradford : Emerald Group Pub., 2008


Description 1 online resource (141 pages)
Series International Journal of Healthcare Quality Assurance - Volume 21, Edition 1
International Journal of Healthcare Quality Assurance - Volume 21, Edition 1
Contents Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Gearing service quality into public and private hospitals in small islands; Measuring the three process segments of a customer's service experience for an out-patient surgery center; Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients; The role of understanding customer expectations in aged care; Patient claims and complaints data for improving patient safety; Evaluating hospital service quality from a physician viewpoint
The influence of service quality and patients' emotions on satisfactionThe relative importance of service dimensions in a healthcare setting; News and views; Recent publications
Summary The special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encountered in the literature. In short, the eight articles amount to a themed book containing novel elements on clearly what is an important and enduring quality assurance subject
Notes Print version record
Subject Health services administration -- Canada
Health services administration.
Medical care -- Evaluation.
Medical care -- Canada -- Evaluation
Medical Audit
Health services administration
Medical care -- Evaluation
Form Electronic book
Author Downey-Ennis, Kay
ISBN 9781846637476