Cover; Title; Copyright; Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Winning The Job; Chapter 2: Where Did My Job Go?; Chapter 3: Finance -- Wisdom or Indifference?; Chapter 4: Bad Beginnings; Chapter 5: Requirements -- Voice of the Business; Chapter 6: Sales -- Heart of the Business; Chapter 7: Application Development; Chapter 8: Infrastructure -- Physical Clouds; Chapter 9: QA -- Guardians of the Gates; Chapter 10: Management Intervention; Chapter 11: Change Management -- Short Circuit; Chapter 12: Release -- Let Slip the Dogs of War
Chapter 13: Deploy -- The End of the Beginning -- ITG Resources
Summary
Based on the real-life experience of the author and other ITSM practitioners, this book explains the common pitfalls of release and deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. -- Edited summary from book
Notes
Online resource; title from PDF title page (JSTOR, viewed on March 8, 2016)
