1. The intercultural communication imperative. What is 'Asia'? Asia and Australia. Australia's multicultural society and workplace. Culture worlds and the clash or convergence of civilisations. Language and intercultural communication. Cultural generalisations and stereotypes. Theory and practice. Overview of the book -- 2. Understanding intercultural communication. Communication and intercultural communication. Cross-cultural or intercultural? 'Other cultures' or contrasting cultures? Intercultural communication competence. Culture shock. Cultural difference and its consequences. Differences in values, attitudes and beliefs. Differences in ways of thinking, reasoning, laws and rules. Differences in religious beliefs. Differences in language. Cultural sensitivity and intercultural communication -- 3. Customs. The anthropology of manners. Limitations of the customs and manners approach. Applications and extensions of the customs and manners approach. Body language. Introductions and greetings. Face and apology. Negotiating. Entertaining, eating and drinking etiquette. Gift giving and receiving. Humour. Women, men and relationships. Expectations and transgressions -- 4. Identities. The anthropology of identity. Australian identity. Japanese identity. Identities in Chinese Asia. Religion and identity in Buddhist and Islamic Asia. Identity and popular culture -- 5. Achieving cultural literacy. Asia-Australia cultural literacy. Negotiating culture. Language and cultural literacy. Reading for Asia-Australia cultural literacy. Shortcourses and cultural briefings. Other pathways to cultural literacy