1. Outsourcing and human resource management: an introduction and comparative overview / Ruth Taplin -- 2. Human resource management and employee engagement / Stephanie J. Morgan -- 3. The outsourcing lifecycle / Royston Morgan and Stephanie J. Morgan -- 4. Making outsourcing work: from service level agreement to partnership / Ivan Schouker -- 5. Risk and insurance considerations in outsourcing banking and related financial services / Oliver Prior -- 6. The operational background to outsourcing / Graeme Fry -- 7. Insourcing in the finance industry / Cint Kortmann -- 8. Outsourcing in the automotive sector: Japan, Europe and the US compared / Garel Rhys -- 9. Offshoring to India: human resource challenges / Bernard Arogyaswamy -- 10. Information technology outsourcing in Korea / Hyun Jeong Kim and Wonchang Iiur -- 11. Outsourcing from the UK to the Far East / Ian Pogson
12. Employee engagement in IT outsourcing: a South African case study / Sean S. Stuttaford and Stephanie J. Morgan