Preface -- A guide to the Six Sigma way -- Acknowledgements -- pt. 1. An executive overview of Six Sigma -- ch. 1. A powerful strategy for sustained success -- ch. 2. Key concepts of the Six Sigma System -- ch. 3. Why is Six Sigma succeeding where total quality "failed"? -- ch. 4. Applying Six Sigma to service and manufacturing -- ch. 5. The Six Sigma roadmap -- pt. 2. Gearing up and adapting Six Sigma to your organization -- ch. 6. Is Six sigma right for us now? -- ch. 7. How and where should we start our efforts? -- ch. 8. The politics of Six Sigma : preparing leaders to launch and guide the effort -- ch. 9. Preparing black belts and other key roles -- ch. 10. Training the organizations for Six Sigma -- ch. 11. The key to successful improvement : selecting the right Six Sigma projects -- pt. 3. Implementing Six Sigma : the roadmap and tools -- ch. 12. Identifying core processes and key customers (roadmap step 1) -- ch. 13. Defining customer requirements (roadmap step 2) -- ch. 14. Measuring current performance (roadmap step 3) -- ch. 15. Six Sigma process improvement (roadmap step 4A) -- ch. 16. Six Sigma process design/redesign (roadmap step 4B) -- ch. 17. Expanding & integrating the Six Sigma System (roadmap step 5) -- ch. 18. Advanced Six Sigma tools : an overview -- Conclusion : Twelve keys to success -- Appendix -- Glossary -- References -- Endnotes -- Index
Summary
" ... Six Sigma is the organizational quality system that has helped the world's leading companies save millions of dollars, and keep their customers satisfied"--Jacket
Bibliography
Includes bibliographical references and index
Notes
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL
